Privacy Policy

ISEDevs Innovation | Privacy Policy

Last updated: 1 June, 2025
Company: ISEDevs Innovation (“we”, “us”, “our”)
Contact: support@isedevs.com

1. Introduction

ISEDevs Innovation respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and your rights. It applies to data we collect when you visit or use our website, use our services, communicate with us, or engage in a project with us.

Note on law: Bangladesh is in the process of strengthening its data-protection framework (a national Personal Data Protection Act has been drafted). We follow best practices and will update this Policy to comply with any applicable new laws. TI Bangladesh

2. Scope & Who this Policy Covers

This Policy covers:

  • Visitors to our website (including prospective clients and general public).

  • Clients and their authorized users.

  • Job applicants and contractors.

  • Any other person whose personal data we process in connection with our business.

If you are an EU (or UK) resident, some parts of this Policy reflect additional rights under privacy regimes such as the GDPR; we apply those protections when applicable.

3. Personal Data We Collect

We collect the following categories of personal data, depending on your interaction with us:

3.1 Contact & Identity Data

  • Name, job title, company name, email, phone number, postal address.

3.2 Account & Transaction Data

  • Proposal and invoice information, payment details (we do not store full card numbers), billing address, transaction history.

3.3 Project Data

  • Content and materials you provide for projects (text, images, logos, passwords and credentials for hosting or APIs — note: see security guidance below).

3.4 Usage & Technical Data

  • IP address, device and browser type, pages visited and time on site, cookies and similar tracking technologies, error logs.

3.5 Communications

  • Emails, messages, meeting notes, and other communications exchanged in relation to a project.

3.6 Special categories

  • We generally do not request or process sensitive personal data (health, race, religion). If a project requires such data, we will obtain explicit consent and process it only as required and lawful.

4. How and Why We Use Your Data (Purposes & Legal Bases)

We process personal data to:

  • Provide and manage our services and Deliverables (contract performance).

  • Communicate about projects, support requests, and billing (contractual necessity).

  • Improve our website, services, and marketing (legitimate interests).

  • Comply with legal obligations (e.g., tax, accounting) and prevent fraud (legal compliance).

  • When required by law or with your consent, for other specific purposes (e.g., recruiting).

If you are an EU/UK resident, our legal bases will include contract performance, legitimate interests (balanced against your rights), legal obligations, and your consent where required by law.

5. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and serve basic targeted content. You may control cookies via your browser settings; some features of our site may require cookies to function.

6. Sharing & Disclosure

We may share personal data with:

  • Service providers & subprocessors: payment processors, hosting providers, analytics services, email providers, and other trusted vendors who perform services for us.

  • Professional advisors: accountants, lawyers, and auditors when necessary.

  • Law enforcement & legal claims: where required by law or to protect our legal rights.

When we share data with subprocessors or third parties, we require them to keep your data secure and only use it for the specified purposes.

7. International Transfers

We may transfer personal data to countries outside Bangladesh (for example, hosting or vendors in other jurisdictions). When we do so, we take steps to protect data (standard contractual clauses, vendor controls, etc.) and will comply with applicable laws about cross-border transfers. If you are in the EU/UK, and we transfer data outside the EEA/UK, we will use appropriate safeguards as required by law.

8. Data Retention

We retain personal data only as long as necessary for the purposes described (e.g., to perform contracts, respond to support requests, comply with legal requirements). Typical retention examples:

  • Financial records and invoices: retained for [7] years (or the period required by local tax law).

  • Project files and Deliverables: retained for [X] years after project completion (or as agreed).

  • Marketing data: retained until you opt out or unsubscribe.

(Replace bracketed retention periods with your chosen lengths; these should match legal obligations and business needs.)

9. Data Security

We implement industry-standard administrative, technical, and physical controls (access controls, encryption in transit, regular backups, malware scanning) to protect data. However, no system is 100% secure; if a breach occurs, we will act promptly to contain it and notify affected parties as required by law.

If a security incident results from a client’s negligent behavior (for example, sharing credentials or failing to apply agreed security controls), we may charge reasonable recovery fees and follow our contractual remedies.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (subject to legal/contractual limits).

  • Object to or restrict certain processing (marketing, profiling).

  • Request portability of your data in a machine-readable format.

  • Withdraw consent where processing is based on consent.

To exercise rights, contact us at: [Insert privacy contact email]. We will respond as required by applicable law and typically within 30 days (longer if law allows and we notify you).

11. Children

Our services are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect data from children. If we learn we have collected such data, we will take steps to delete it.

12. Third-Party Links & Services

Our website may contain links or embedded content from third parties. This Policy does not cover third-party practices. We recommend reviewing the privacy policies of any third-party sites or services you use.

13. Updates to This Policy

We may update this Policy to reflect changes in law, business practices, or new services. We’ll post the updated Policy on our website with a new “Last updated” date. Material changes will be communicated to clients or users where required.

14. Contact & Complaints

If you have questions, requests, or complaints about this Policy or our data handling, please contact:
Privacy Contact: [Insert name / email / postal address / phone]

If you are in Bangladesh and believe we have violated applicable data protection laws, you may refer your complaint to relevant authorities. We will cooperate with lawful investigations.

15. Additional Notes for Bangladesh & International Clients

  • Bangladesh is actively working on national data-protection legislation (a draft Personal Data Protection Act has been circulated). We will update our practices and this Policy as required by any new laws. TI Bangladesh+1

  • If you are an EU/UK data subject, you retain rights under GDPR-like regimes; we will honor these rights for processing related to our services where applicable. For projects that require specific compliance (e.g., data processing agreements, EU transfers), we will provide additional contractual terms (DPA) as needed.

16. Legal & Miscellaneous

This Policy is governed by the laws of Bangladesh unless otherwise agreed. For contract-specific privacy terms (e.g., data processing agreements), see the applicable Proposal or separate DPA.